Although many referrals are sent to a surgical specialist, in many cases the referral is made for a nonsurgical condition. In this case, your referral may be redirected to our physiatry sports medicine specialist or our primary care sports medicine physician. In other instances, your referral may be deemed a surgical referral, but it may be more appropriate for you to see another surgical specialist who has specialized training in your condition.
Kelowna Bone and Joint Health now requires a completed standard referral form with all referrals. In addition to this, appropriate x-rays within 6 months of the referral need to be included in the referral. The standard referral form ensures that you are seen by the most appropriate physician in the shortest amount of time. The x-rays are required to ensure that your presenting complaints are fully assessed on the first visit, rather than having to book a follow-up appointment to provide treatment recommendations for your diagnosis.
If illness, travel problems or other extenuating circumstances arise, we appreciate a phone call as soon as possible so that we can make use of the office time for another patient and reschedule your appointment.
Missed appointments (without a phone call): Due to historical issues with no shows slowing patient access a no show – short cancellation fee of $100 has been instituted to limit this. If you have to cancel for any reason, please call the office at least 48 hrs prior to your scheduled appointment to avoid this cancellation fee.
Referral letters will be returned to the referring doctor with a note stating that the appointment was not attended. Rescheduling will usually require another referral letter.
A letter is generated after each consult and sent to the referring doctor. Letters typically outline the diagnosis, the treatment options, and any follow-up required. Please feel free to review this letter with your family doctor.
If you still have questions or concerns after your consultation, please feel free to call and book a follow-up appointment. A lot of information is typically conveyed at the time of the first consult, and it is common to have additional questions or concerns arise. If you need further information on the problem and treatment options, or have any concerns, please feel free to call.